TRIANAWATI, F. M.; SANTOSO, A.; PRISTI, E. D. PENGARUH E-SERVICE QUALITY, ONLINE CUSTOMER REVIEW, DAN ONLINE CUSTOMER RATING TERHADAP KEPUTUSAN PEMBELIAN PADA E-COMMERCE SHOPEE. AKTUAL, [S. l.], v. 20, n. 2, 2022. Disponível em: http://jurnal.stietrisnanegara.ac.id/index.php/aktual/article/view/203. Acesso em: 21 oct. 2025.